Shipping & Return
Deliveries to Israel is FREE , with Certified Mail.
We use Eco-post shipping for International orders.
Express shipping , EMS , is available with a small addition, which takes 3-5 days.
The time we need to prepare an order for shipping varies. For details, see individual items. If the item you chose is in stock-it will be processed in 3 business days. Custom made items will be provided & shipped until 10 working days.
For most countries, if available, we use “eco-post” service as a default.
Estimated shipping times using “eco-post”
Australia: 5-11 business days
Austria: 5-9 business days
Belgium: 5-9 business days
Brazil: 5-11 business days
Canada: 5-9 business days
Denmark: 5-9 business days
Finland: 5-9 business days
France: 5-9 business days
Germany: 5-9 business days
Greece: 5-9 business days
Hong Kong: 5-11 business days
Ireland: 5-9 business days
Israel: 2 business days
Italy: 5-9 business days
Japan: 5-11 business days
Poland: 5-9 business days
Portugal: 5-9 business days
Spain: 5-9 business days
Sweden: 5-9 business days
Switzerland: 5-9 business days
The Netherlands: 5-9 business days
United Kingdom: 5-9 business days
United States: 5-9 business days
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Additional Policies and FAQs
* Please provide your cell phone number, for the delivery company
* Please contact us for any question.
* Please take under consideration sometimes there are postal delays.
* Please be aware that international buyers are responsible for any customs and duties charges.
* Our products exit the studio well packed and water proof.
* Clothes & accessories should be tried carefully.
* Colors may appear slightly different on different screens.
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
For exchanges, ship items back within: 14 days of delivery
For refund, ship items back within: 14 days of delivery
*For Israeli customers: Please use registered mail for shipping
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Conditions of return
*Buyers are responsible for return shipping costs.
*A 5% fee for managing and payment services will be charged
*If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*In any case, customs and duties charges will not be refunded.
*We can’t accept returns for Custom made or personalized orders.
How to return the parcel ?
This is how to return the parcel:
Item must be in its original package, please also wrap in a sealed plastic bag to avoid humidity on the way.
Must be written: “Returned Goods” on both the parcel ( in big ) AND in the delivery company’s form.
Put a value of 10 $ and write “Returned Goods” next to it.
Also mark Returned goods in the form.
Please make sure the address, and phone number are witten clear and visible. Sometimes the client’s first page is well read but the copy is too light/ faded.
USA customers: please use First Class USPS service only.
Please do NOT use private companies such as:
TNT-UPS-DHL-FedExpress-EMS or any kind of priority- fast- express mail service. These are held by custom for a long time and sent back to the sender at his expenses.
For non-USA customers: please send via regular registered mail and NOT private companies such as EMS or any kind of priority / fast/express mail service. make sure to avoid tracking numbers starting with RE or EE. These are held by custom for a long time and sent back to the sender at his expenses.
return cost are not refundable.
where to ship back to:
Tabenkin st, 24 apt. 1
Cell number: +972-4295-704
(on Both the parcel and the deliver company’s note)
No need to write “B.C. Jenny Agasandian” anywhere.